Difficult Conversations Lab

You have a hard conversation coming up. You know you need to have it. But every time you think about it, your stomach tightens.

Maybe it’s feedback for a colleague who keeps missing deadlines. Maybe it’s pushing back on your boss’s unrealistic expectations. Maybe it’s addressing the tension that’s been building with a peer for months.

You’ve probably tried:
– Rehearsing the conversation in your head (then freezing when the moment comes)
– Softening your message so much it loses all impact
– Avoiding it entirely and hoping it resolves itself

It doesn’t resolve itself. It festers.

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The Difficult Conversations Lab is different.

This isn’t a course where you watch videos and hope something sticks. It’s a hands-on lab where you:

Learn a repeatable framework

The 5-Part Conversation Structure (PREPARE → LISTEN → DELIVER → DE-ESCALATE → CLOSE) gives you a roadmap for any difficult conversation – feedback up, down, or sideways.

Practice with an AI Coach

Our AI Practice Coach plays your boss, your peer, or your direct report. It responds like a real person – including getting defensive, deflecting, or pushing back. You get reps in a safe environment before the real conversation.

Build 7 interconnected skills

Empathy. Active Listening. Emotional Intelligence. Giving Feedback. Receiving Feedback. Self-Regulation. Conflict Resolution. These skills don’t work in isolation – you’ll practice them together, the way they show up in real life.

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Choose Your Access Level

7-Day Access: Coach Only – $20
– Full access to the AI Practice Coach
– 8-question diagnostic to identify your conversation pattern
– 12 workplace scenarios (peer conflict, managing up, managing down)
– Perfect if you have a conversation THIS WEEK and need to prepare fast

30-Day Access: Full System – $79
– Everything in 7-Day Access, PLUS:
– Complete 6-lesson training program
– Downloadable job aids (Conversation Planner, Feedback Script Generator, and more) [DOCX & PDF formats]
– Skill-building quizzes
– Certificate of Completion – shareable proof you can handle difficult conversations

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Who This Is For

– Early-career professionals who avoid conflict and want to stop
– First-time managers who need to give feedback but don’t know how
– Anyone with a hard conversation coming up who wants to walk in prepared, not panicked

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The Bottom Line

Difficult conversations are a skills problem, not a personality flaw. This lab gives you the skills.

You’ll walk away knowing exactly how to:
– Open a hard conversation without triggering immediate defensiveness
– Deliver clear, specific feedback that people can actually act on
– Stay calm when the other person gets emotional
– Close with commitments that stick

Your next difficult conversation is coming. Be ready.