A public school district asked us to convert the often bewildering topic of the Incident Command System (ICS) and the National Incident Management System (NIMS) into language that their educator audience would understand.  I created a lesson plan that consisted of group discussion and decision-making exercises  in a 'crawl-walk-run' pattern.  This allowed the participants to slowly warm to the concepts and "Principles of ICS" being taught without the cumbersome acronyms and emergency response focused topics.  In a half-day session, the participants were able to leave with the clarity and confidence to serve their district in a leadership capacity during a crisis.

They took advantage of a 1/2 Day Customized ICS Translation + Facilitated Exercise.

A hospital district asked us to educate some of their existing staff in their security and engineering departments on how best to respond if a disruption occurred to one of the campus buildings.  I created a lesson plan - based on their own policies - that introduced several decision-making scenarios that exercised their role in a disaster.  Taking advantage of an empty wing, I also created a walk through of a disaster using multi-media injects that added more realism to the exercise.  I also created cheat-sheets for them to provide a quick reminder of some of the responsibilities and reporting requirements during a disaster.

They took advantage of a full day Customized Disaster Leadership Training + Facilitated Exercise.

A strategic partner asked us to assist in training and exercising a large transit authority's leadership team on their roles and responsibilities during a disaster.  I created a custom training and exercise lesson plan that validated their current roles but also introduced them to some best practices on unifying with their agency partners to improve their outcomes.  They were given a variety of scenarios with related injects that prompted coordination, communication and critical decision-making.

They took advantage of a two (2) day Customized Emergency Operations Center Leadership Training + Facilitated Exercise.

A non-profit youth sports league asked me to help them improve how they organize and execute their annual fundraising tournaments as well as their normal weekend competitions.  I worked with their senior leadership on specific outcomes they wanted and then customized a tiered lesson plan for the different levels of staff engagement.  I then introduced a scalable system for managing their events, both planned and unplanned using the "Principles of ICS".  By reducing duplication, improving volunteer engagement and modeling better event leadership, the league exceeded their annual income and growth expectations.

They took advantage of an ongoing training and exercise program.

A strategic partner asked us to develop and deliver a series of training and exercise engagements for a small but growing university system.  Their crisis plan needed updating, which I advised on, and then their staff, faculty and students needed to be introduced to, trained and exercised on that revised plan.   I created a custom training plan consisting of crisis leadership best practices ("Principles of ICS") and a series of interactive and growth-oriented workshops and exercises.  The phase completed with a full scale exercise featuring over 80 people and role players.  The series of exercises was widely lauded as being effective in promoting cohesion among the participants, clarity in what was expected of them and a new list of improvements for the next phase of training and exercises.

They took advantage of an ongoing training + facilitated exercise program (Tabletops and Full Scale Exercises).

A regional financial institution sought to improve their organization's ability and readiness to manage a crisis.  They had robust crisis management plans but a lack of vertical integration, confidence and therefore widespread adoption of their plans.  Starting with their Executive Policy Group, then their Senior Leadership Team, then their different departmental managers, I developed and delivered a series of "crawl, walk, run" training sessions that each concluded with a facilitated tabletop exercise to solidify their knowledge.     As each group was introduced to and comfortable with using "ICS Principles" to bring their plans to life, the groups were combined to managed a simulated response.

They took advantage of an ongoing training + facilitated exercise program.

A regional pipeline company hosts an annual training and development conference for its staff.  Engagement had been lacking so they asked for consultation and exercise support to freshen up their conference.  I provided pre-conference guidance and then attended the event in an advisory capacity to audit the proceedings.  After the event I provided a comprehensive report of my finds along with forward-looking recommendations to improve their future outcomes.

They took advantage of our exercise support services.

A local government completed an inter-agency response to a large and durable crisis.  A strategic partner requested my assistance developing and facilitating an After Action Review process for them, tailored to their situation.  Agencies and departments that were not used to collaborating using the "Principles of ICS" were thrust into an unfamiliar situation which hindered their integrated response capability.  By acknowledging what they did well and isolating areas of improvement without blame, we were able to provide a comprehensive report and list of suggested improvements before a similar crisis occurred.

They took advantage of a facilitated exercise (AAR).