Question 1

How long does the Difficult Conversations Lab take to complete?

Accepted Answer

The full course takes approximately 4 hours to complete, including 6 lessons, 3 assessments requiring 100% mastery, and 60+ minutes of AI practice coaching. You have 30 days to complete at your own pace.

Question 2

What's the difference between the 7-day and 30-day access options?

Accepted Answer

The 7-day Coach Only option ($20) gives you access to the AI Practice Coach and scenarios for quick preparation. The 30-day Full System ($79) includes the complete training program, downloadable job aids, mastery assessments, and a Certificate of Completion.

Question 3

What makes this certificate different from other online courses?

Accepted Answer

This isn't a participation trophy. You must pass all assessments at 100% (with unlimited retries) and complete 60+ minutes of live AI practice before earning the certificate. It proves actual skill development, not just course completion.

Question 4

What is the AI Practice Coach?

Accepted Answer

The AI Practice Coach is an interactive roleplay tool that simulates difficult workplace conversations. It plays your boss, peer, or direct report with realistic responses including defensiveness, pushback, and emotional reactions—so you can practice before the real conversation.

Difficult Conversations Lab

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