How to Create and Maintain Institutional Knowledge

Many years ago, an overly ambitious jet-skier that couldn't swim, wasn't wearing a life-jacket, and had been reportedly drinking beer like Cooter Brown drowned in a nearby lake. He was last seen flailing about in the

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Are Leaders Born or Made?

Newsflash: There are no born leaders (or born followers, either, by the way). So, how are leaders made? Sugar, spice, and everything nice? Fire and brimstone? Repeating clever leadership quotes? Ancient Chinese secret? Purposeful

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CASE STUDY: Corporate Office Shelters in Place During Hurricane

  CASE STUDY: Corporate Office Shelters in Place During Hurricane Copyright TEAM-Solutions.US All Rights Reserved BACKGROUND Hurricane Wilma; South Florida (2005) - Category 2-3 Hurricane (at landfall) that caused massive flooding, structural damage and power

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CASE STUDY: Retail Chain Evacuates During Hurricane

CASE STUDY: Retail Chain Evacuates During Hurricane BACKGROUND Hurricane Katrina; New Orleans, LA (2005) - Category 3 Hurricane (at landfall) that caused the levees to break, flooding the city and forcing mass evacuations.  Over

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CASE STUDY: Leadership Micromanagement

CASE STUDY: Leadership Micromanagement Copyright TEAM-Solutions.US All Rights Reserved BACKGROUND The Browerville Fire Department has 24 stations so far in service to their growing community.   The Browerville Chief has been under pressure by the

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CASE STUDY: Ego and Dysfunction at Community Event

CASE STUDY: Ego and Dysfunction at Community Event Copyright TEAM-Solutions.US All Rights Reserved The city manager directs the police department to develop a special event plan, with contingencies, for this fall’s parade and carnival.  

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CASE STUDY: The Origin of L.C.E.S. for Firefighters

CASE STUDY: The Origin of L.C.E.S. for Firefighters Copyright TEAM-Solutions.US All Rights Reserved BACKGROUND Arizona, 1990:  Six (6) firefighters died after being overrun in a wilderness fire attack. RESULTS In the After Action Review (AAR), the

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7 Types of Leaders During a Crisis

In the movies, the heroic leader is often seen charging at the enemy with their saber rattling and a fierce battle cry. Just like in real life, right? Uh, no.  Theater aside, success during a crisis requires a

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How to get from HERE to THERE?

In 2005, during my USAR team's response to Hurricane Katrina, we were repeatedly tasked - along with thousands of other responders - to blanket the submerged city to help those in need. Historically, most

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Questions That Leaders Ask

Imagine spilling your milk (or any other unplanned event). Unpleasant, right? Questions That Leaders Ask To move on, Crisis Leaders seek answers to two separate but complementary questions:  WHY (insight) and WHAT (action) WHY did

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