Who we are
What personal data we collect and why we collect it
Data may be collected in order for us to deliver our site’s services to you. This may include personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you attend one of our in-person events, we may collect video or still images of the event, including pictures of you. Those images may be used, displayed or shared with others for marketing purposes.
Contact forms are used throughout this site as a means for site visitors to contact TEAM Solutions. Information provided by the site visitor is used to address the reason for the contract and to further facilitate the visitor’s site experience.
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies may last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Some of the software used to run this website may collect anonymous analytics data from site visitors in order to better understand how visitors interact with this site.
We collect information about you during the checkout process on our store.
When purchasing from us: What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes such as for estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Create your account for our LMS (Learning Management System)
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for at least 1 year or as long as your account exists for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
If you register a free account then we will store your email address.
We store information about you for as long as your account exists.
We store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable).
We will also store comments on courses, lessons, topics, assignments, and essays if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, Administrators, Group Leaders, and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
- Order information such as your enrolled courses, course progress and username / email address.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Any additional information added to your WordPress User Profile can also be visible to the administrator(s).
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example manufacturers, suppliers and 3rd party shippers.
We accept payments through PayPal, Square, Stripe and other payment processors. When processing payments, some of your data will be passed to these processors, including information required to process or support the payment, such as the purchase total and billing information.
Who we share your data with
This site is hosted on the industry-leading WordPress platform. Software that has been vetted and approved by WordPress is permitted to operate on the WordPress platform after meeting stringent standards of data protection, user privacy, and transparency. Those providers include partners, cloud-based services, payment processors, and third-party service providers.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive a report of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Such requests are evaluated on a case by case basis.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
As required to deliver our services, select personal data may also be verified through other applicable 3rd party providers.
How we protect your data
We maintain best-in-class data encryption standards at the server level, as evidenced by the security indicator in your address bar.
We have conducted a Privacy Impact Assessment and make every effort to only utilize plugins and 3rd party providers on this site that are offered by reputable companies who also maintain stringent, reasonable and mindful security standards.
Industry regulatory disclosure requirements
If you are a member of a regulated industry, or if you are subject to additional privacy laws, you may be required to disclose that information here.
Your contact information